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Q: Do I need two subscriptions to use this app?

A: No you only need one subscription. When setting up your second device press the “Restore Purchase” button and the device will be given full access to Mural Maker.

Also, if you are using someone else’s phone or tablet, you do not need to have the Mural Maker pro to use the Camera Device screen for unlimited time.

Q: My devices will not connect

A: Go to your phone’s Settings > Scroll down to Mural Maker > Turn on Local Network


Q: How do I resize or move my image?

A: Press the “Move” button


Q: The stream is very delayed, how do I fix this?

A: The camera stream should have very little noticeable delay. If the stream is delayed this is because of a slow connection. With newer devices this should not be an issue as they are able to connect to each other directly at a high speed, however with older devices this may be a problem if you do not have a fast enough wifi router.

Here are a few things to try that should help:

  1. Connect to the same wifi network
  2. Connect to the same personal wifi hotspot
  3. Reduce the resolution on the streaming device

Unfortunately, in some cases a slow connection may be unavoidable. For example if you have two older iOS devices and a slow wifi router. This is why we offer a free trail of the Mural Maker for you to determine if the app will work for you. If you have tried all of the steps above and it is still slow we recommend canceling, or not starting a subscription with the app.


Q: Should I use Mural Maker or Should I use Da Vinci Eye?

A: The answer to this question is pretty simple.

  • Am I planning on using a pencil?
  • Am I drawing on a flat horizontal surface?
  • Can I see my painting as a whole without taking several steps back?

If the answer is yes to any of these questions, then Mural Maker is most likely not for you and youshould use Da Vinci Eye.

Mural Maker is specifically meant for very large pieces, usually for more advanced artists, and in situations where you can’t have a TV or Monitor in front of you, or you are working outdoors.

In general the idea behind Mural Maker is a little bit different than Da Vinci Eye. Da Vinci Eye lets you draw super fine details while Mural Maker serves as a second set of eyes for you. For Da Vinci Eye, a super high resolution is necessary, for Mural maker a super high resolution is not needed. We trade the resolution for the ability to capture a wider view.

Mural maker is great transferring outlines to large surfaces, and its great for comparing color values, but it is not meant for ultra fine details.

If you think about it… if you are drawing a picture of a face on an 8.5 x 11 piece of paper, a pencil stroke is pretty big relative to the size of the whole drawing. If you wanted to draw someone’s eye you need to get in there and see the fine details because the person’s eye is only an inch big at most.

If you are making a mural sized painting, a pencil mark will not be seen from someone looking at it from 6 feet away, it is an insignificant mark.

For a mural sized painting of a person, an eye, is going to be 1 foot wide instead of an inch. instead of using a pencil to mark out where the paint should go you would use a piece of charcoal. Standing 6 ft away from your painting you would still be able to see the charcoal mark you won’t be able to see a pencil mark.

Along those lines, being able to see your painting where it is meant to be viewed, for example with these pieces roughly 6 to 10 feet away, while you are painting it is huge. You can be in two places at once.



Still have questions? Contact Us!

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